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Your Account, Your Terms

When you open an account with ebola88 login, you enter into a straightforward agreement with us about how deposits, withdrawals and gameplay work.

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ebola88 login Your Account, Your Terms
REACH OUR TEAM

How to Contact Us About Your Account

If you have a question about our Terms, a dispute about a transaction, or need to update your account details, our support team handles it all. We staff live chat around the clock, email every submission within an hour, and keep a ticketing system open so you can follow your case from start to close.

Team online

Live Chat

Available 24/7 in English and regional languages. Open the chat window inside your account lobby or from the footer link on any page.

Email Support

Send account or payment queries to our support inbox. We read and reply to every email within one hour during peak hours, four hours off-peak.

Ticket System

Submit a formal request through your account dashboard. Track status, add attachments and get a response history all in one place.

YOUR DATA & SECURITY

How We Handle Your Information

Your account details, payment history and transaction records are protected under our data-handling policy, which is part of our full Terms. We use encryption for all login sessions and payment routes.

Data Encryption

Every login, deposit and withdrawal is encrypted end-to-end. We don't store card numbers or banking details on our servers once verification is complete.

Identity Verification

We collect ID and proof of address at signup to meet compliance standards. These are encrypted, stored offline and shared with no third parties outside required regulators.

Withdrawal Authentication

Before any payout clears to DANA, OVO, GoPay or QRIS, we confirm the account holder matches your verified identity. This prevents unauthorised transfers.

Session Timeout

Your account automatically logs out after 30 minutes of inactivity. Log back in from your device to resume play. This keeps dormant sessions secure.

Transaction Retention

We keep all transaction records for seven years to resolve disputes and meet legal requirements. You can request a data export anytime via support.

Account Closure & Data Delete

Close your account anytime via the settings menu. We delete your profile after 30 days; financial records stay seven years for compliance, then are purged.

Common Terms & Conditions Questions

Read answers to the questions we hear most about account rules, payment limits, dispute handling and your rights under our Terms.

Contact support with your transaction reference number from DANA or OVO. We'll check our payment gateway logs within two hours. If we confirm the funds arrived but weren't credited, we manually release them to your wallet. If DANA or OVO shows the transfer failed, we'll guide you to re-attempt the deposit. Most reversals resolve in under 24 hours.

Our Terms require your first withdrawal to go to the verified payment method you used to deposit. After your first verified payout, you may request a secondary account, but we'll verify it matches your identity. This protects your account from fraud. Submit the new details to support with ID proof.

Daily withdrawal limits depend on your account verification level and are shown in your wallet settings. Most accounts can withdraw up to 50 million Rp per day to DANA, OVO or GoPay. QRIS bank transfers have no daily cap but may be batched weekly by your bank. Contact support if you need a temporary increase for a specific payout.

Game-round disputes are reviewed within 48 hours. We pull the round data, check bet placement and result finality from our servers, and reply with our findings. If our records conflict with yours, we escalate to our operations team. Resolution usually takes three to five business days. You'll get email updates throughout.

No. Your account information is never sold. We share data only with payment processors (DANA, OVO, GoPay operators) for deposit and withdrawal processing, and with regulators where law requires it. You can request a full data export anytime via the support ticket system under our data-access rights section.

Yes. You can close your account anytime from the settings menu. Once closed, your balance is paid out (minus any pending bets). We delete your profile data after 30 days, but you may reopen a new account anytime. Your historical transaction record stays on file for seven years for dispute purposes only.

Report it to support immediately via live chat or email. We'll freeze your wallet, disable deposits and withdrawals, and log a security audit. Change your password from a fresh device. We'll review access logs, confirm your identity via ID verification, and restore your account once the breach is confirmed clear. Most cases resolve within 24 hours.

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