Reference

Explore Our Legal Terms and Account Policies

ebola88 login operates under a clear legal framework so you know exactly what governs your account, your data, and your activity on our platform — where local law…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS transaction policyAccount data rightsCookie and privacy controls24/7 legal contact channel
ebola88 login Explore Our Legal Terms and Account Policies
CONTACT LEGAL TEAM

Switch to Direct Legal Support When You Need It

If a clause is unclear, if you want to request a copy of your stored data, or if you need to dispute a transaction under our refund policy, our legal support paths are open around the clock. Responses to formal data requests are delivered within 72 hours to your registered account email. For urgent account-access matters, live chat connects you to an agent in under three minutes at any hour.

Team online

Live Chat

Available 24 hours a day, seven days a week. Legal and account queries are escalated to a senior agent if the front-line team cannot resolve them within ten minutes. No chatbot filters for legal questions.

Email — [email protected]

Send formal data requests, account closure notices, or terms dispute letters here. We acknowledge every email within four business hours and provide a case reference number for your records.

Account Messaging

Log into your account and use the in-platform message centre to flag a policy concern. All exchanges are stored in your message history so you have a written record without leaving the site.

DATA AND SECURITY HANDLING

Open Your Account Knowing How We Protect It

We handle your account data according to a documented retention and security policy.

Data Retention Period

Account records are retained for 24 months after last activity. After that period, inactive data is purged from our production servers and removed from backup archives on a rolling 90-day cycle.

Cookie Controls

Our cookie preference panel loads on first visit and is accessible from your account settings at any time. Functional cookies are required for the wallet and session; analytics cookies are optional and off by default.

Account Security Layer

Every login attempt is checked against your registered device fingerprint and IP range. An unrecognised device triggers a one-time verification code sent to your registered email before access is granted.

Data Access Requests

You can request a full export of your stored data by sending a verified request to [email protected]. We deliver a structured data file to your registered email within 72 hours of identity confirmation.

Withdrawal Verification

Before any withdrawal via DANA, OVO, GoPay, or QRIS is released, our system confirms the destination wallet matches the name on your registered account to prevent misdirected funds.

Policy Change Notification

When our terms change, active accounts receive an in-platform notification at least seven days before the revision takes effect. You can review the redlined version in the legal archive inside your account.

Get Answers on Rights, Data, and Account Access

The questions below cover what we hear most often about account rights, data handling, transaction disputes, and how our legal terms interact with Indonesian consumer law. If your question is not listed, live chat and our legal email are both available around the clock.

Access to and use of your account depends on local law. Our terms are written to align with Indonesian consumer data regulations where applicable, and jurisdiction-specific restrictions are applied automatically at the account level.

Send a data export request to [email protected] from your registered email address. After we verify your identity, we deliver a structured file containing all stored account data within 72 hours.

Yes. Submit a written deletion request through live chat or by email. We process account closures within five business days and confirm data removal from production servers; backup purge follows on the next 90-day cycle.

Flagged transactions are held for manual review within two business hours. You receive an in-account notification with a case number. If cleared, the deposit posts immediately; if not cleared, the amount is returned to your DANA or OVO wallet.

Active accounts receive an in-platform notification at least seven days before any term revision takes effect. The updated document and a redlined comparison are stored in the legal archive section of your account dashboard.

Session logs, device fingerprints and IP records are retained for 24 months from last activity. This data is used solely for security verification — for example, flagging unrecognised devices — and is not shared with third-party advertisers.

Contact live chat immediately — agents are available 24 hours a day. We can freeze account activity, reset your credentials, and open a security investigation within minutes of your report, all documented in your account message history.